"Quality is never an accident; it is always
the result of intelligent effort." John Ruskin
Whether your quality efforts could use a
boost from consulting or training, QTS can
help.
the result of intelligent effort." John Ruskin
Whether your quality efforts could use a
boost from consulting or training, QTS can
help.
Consulting
Customer Satisfaction Surveys
Employee Satisfaction Surveys
Coaching for ISO 9001:2008 and Malcolm Baldrige National Quality Award
Training
Support for your internal continuing education programs in:
Customer Satisfaction Surveys
 | Custom questionnaires to meet your unique needs | |
| Survey process and analysis | |
| Results and recommendations |
Employee Satisfaction Surveys
| Based on the Malcolm Baldrige questionnaire | |
| Survey process and analysis | |
| Results and recommendations |
Coaching for ISO 9001:2008 and Malcolm Baldrige National Quality Award
| Management training | |
| Support and direction to help you document your processes | |
| Gap Analysis |
Training
Support for your internal continuing education programs in:
| Quality methods | |
| Finance and budgeting | |
| Statistical methods | |
| Look for our latest publications: "Using Statistics to Improve Satisfaction," published in Quality Progress, March 2007. "Improve Customer Satisfaction Through Dedicated Service Channels," published in The Journal of Applied Business and Economics, January 2009. "Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance," published by The American Society for Quality, Quality Press, October 2009 |
| "Sheldon is the best professor I have ever had in a statistics course. He made the material understandable and even enjoyable." |
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