| Consulting |
For corporate executives who want to improve
customer service, customer satisfaction, and
employee satisfaction, Sheldon Goldstein brings over
15 years of experience in corporate consulting.
Sheldon has taught as a full-time professor at the
undergraduate and graduate levels and teaches
part-time as a business instructor. He also gives
presentations to business groups and consults for
corporate staffs to develop strategic plans, measure
customer and employee satisfaction, and translate
these plans into actionable tasks to improve
productivity, customer loyalty, and profits. Sheldon
believes that plans are worthwhile only when they
are implemented and result in successful outcomes.
customer service, customer satisfaction, and
employee satisfaction, Sheldon Goldstein brings over
15 years of experience in corporate consulting.
Sheldon has taught as a full-time professor at the
undergraduate and graduate levels and teaches
part-time as a business instructor. He also gives
presentations to business groups and consults for
corporate staffs to develop strategic plans, measure
customer and employee satisfaction, and translate
these plans into actionable tasks to improve
productivity, customer loyalty, and profits. Sheldon
believes that plans are worthwhile only when they
are implemented and result in successful outcomes.
To support your quality programs, QTS can conduct:
Customer Satisfaction Surveys
Employee Satisfaction Surveys
Coaching for ISO 9001:2008 and Malcolm Baldrige National Quality Award
Process Audits
Customer Satisfaction Surveys
 | Custom questionnaires to meet your unique needs | |
| Survey process and analysis | |
| Results and recommendations |
Employee Satisfaction Surveys
| Based on the Malcolm Baldrige questionnaire | |
| Survey process and analysis | |
| Results and recommendations |
Coaching for ISO 9001:2008 and Malcolm Baldrige National Quality Award
| Management training | |
| Support and direction to help you document your processes | |
| Gap Analysis |
Process Audits
| According to ISO 9001:2008 or the Malcolm Baldrige Criteria for Performance Excellence | |
| "It has been a true pleasure working with Sheldon over the past several years. Sheldon demonstrates a high degree of integrity and humility while delivering precise results with thoughtful insight. For each engagement, Sheldon provided guidance in the philosophy and strategy of customer and employee satisfaction metrics collection and usage - true to his desire to help us succeed versus simply provide a service. He continuously provides valuable insights, ideas, and guidance on how to use the tools he provides. I highly recommend him." |
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